RETURNS AND EXCHANGES

Returns and Exchange Policy

If you are not completely satisfied with your product, you can contact us if you need our help. You have 14 natural days from the delivery date to return a product. Your product must be returned in its original packaging, unused, and in the same condition as it was delivered. All pre-order products will follow our standard return policy. Items bought during an archive sale do not allow exchanges or returns. Swimwear must be returned unworn, in the original packaging and with tags. Hygiene strips must be untouched.

How long does the refund take to arrive?

Refunds will be automatically credited through the same payment method you used to make the purchase once you request the return.

How can I modify my order after placing it?

If you would like to make any modifications to your order, please email us at customerservice@romualda.es, and we will contact you as soon as possible.

Can I return a discounted item?

Yes, we accept returns of discounted items, except for products from our archive collection. We recommend reviewing the return policies before making a purchase. If you have any questions, please contact us.

How to make a return?

If you want to initiate an exchange or a return click below.