HATS

How do I take care of my hat?

Our hats are hand-painted and handmade, using textile paint and only sustainable materials. They are unique works of art, where we embrace irregularities, turning them into virtues and characteristics of each piece. They can be hand washed with cold or lukewarm water and mild soap.

We do not recommend wringing them out, and they should be air dried. If you have any stains or damage, please contact us, and we will see how we can assist you.

If ironing is necessary, we recommend using a steam iron or wearing it for a while to help remove wrinkles. Keep it open to prevent wrinkling and enjoy it forever.

 

Can I customize the design of my hat?

ABSOLUTELY! If you've been dreaming of a unique and personalized hat, share your ideas with us, and we'll be delighted to help you imagine and shape your Romualda hat, where Cristina, artist and creative director, works her magic with your ideas. To start customizing your hat, contact us at custom@romualda.es with your vision, and we'll accompany you every step of the way.

 

What type of paint is used on the hats? Are they waterproof?

In all our hand-painted hats, we use natural paints and pigments, maintaining one of our priorities: sustainability. 

Our hats are not waterproof unless specified on the product description.

They can be hand washed with cold or lukewarm water and mild soap. We do not recommend wringing them out, and they should be air dried.

 

Hat Sizes

Inside each product, you'll find a size guide where you can see the diameter, height, and brim measurements.

READY TO WEAR

Garment Prints

All prints are exclusive to the brand, hand-painted by Cristina, the brand's creative director, in our workshop in Madrid using a variety of materials and experimental techniques such as Moroccan egg pigments and unique blends of oils and inks.

 

How do I choose the correct size for my garments?

We recommend consulting the personalized size guide available on each product. You can also find more information in our size section on the website.

 

How do I care for and wash my garments to ensure their durability?

To ensure the durability of your garments, we recommend following the care and washing instructions found in the description of each product. You'll find detailed specifications to ensure the best possible care. If you have any additional questions about caring for your garments, please don't hesitate to contact us.

 

SWIMWEAR

Swimwear Prints

All prints are exclusive to the brand, hand-painted by Cristina, the brand's creative director, in our workshop in Madrid using a variety of materials and experimental techniques such as Moroccan egg pigments and unique blends of oils and inks.

 

How do I choose the correct size?

We recommend consulting the personalized size guide available on each product. You can also find more information in our size section on the website.

 

How do I care for and wash my garments to ensure their durability?

The swimwear can be machine washed in cold water, with gentle care. Avoid tumble drying and iron at a low temperature setting. 

 

Returns

Swimwear cannot be exchanged or returned if the hygiene seal has been removed. You have 14 calendar days from the delivery date to return a product. The product must be returned in its original packaging, unused, and in the same condition as it was delivered. 

 

GIFT CARD

To use the gift card, simply enter the code found on the card during the online checkout process in the "Discount code or gift card" section, or present it in person at our store when making a purchase. The value of the card will be automatically deducted from the total purchase amount.

 

PAYMENTS

Accepted Payment Methods

We accept the following payment methods: Mastercard, Visa, American Express, UnionPay, Klarna, PayPal, and Apple Pay.

 

How to Request an Invoice?

To request an invoice, please send us an email to bills@romualda.es. We will be happy to assist you with your request.

 

Taxes and Duties

International shipments may include additional charges in the form of import duties or local taxes. These costs are subject to the legislation of each country and are beyond our control, so we cannot be held responsible for them.

 

First Order Discount

Welcome to the Romualda family! We are delighted to welcome you, which is why we want to offer you a 10% discount on your first purchase with us. To get this code, all you have to do is subscribe to our Newsletter; where you will be informed of all our news.

 

How do I apply my discount code?

To apply your discount code, simply follow these steps:

1. Once you have added all your items to your cart, click on the cart icon in the top right corner of the page to proceed to checkout.
2. On the shopping cart page, you will see a field labeled "Do you have a discount code?" below the summary of your order. Click on that field to open it.
3. Enter your discount code into the field. Make sure to input the code exactly as provided to you, paying attention to uppercase and lowercase letters, and then click "Apply".
4. If the code is valid and applicable to the items in your cart, you will see it automatically reflected in the total of your purchase.

If you encounter any issues applying the discount code or if you need further assistance, feel free to contact our customer service team at customerservice@romualda.es. 

 

Tax Free

For purchases made in our store, customers who are not members of the European Union can enjoy Tax Free.

ACCOUNT

Do I need an account to place an order?

No, you can place your order as a guest, but we recommend creating an account with us to enjoy a 10% discount and stay up to date with all our exclusive offers and news.

 

Where can I view all my orders?

To view all your orders, you will need to log in by clicking on the icon in the upper right-hand menu and enter your email address and a pin code that we will send to your email. Within your account, you can view all orders placed.

 

How can I stay updated with the latest news and collections?

Simply subscribe to our Newsletter where will keep you informed of all our exclusive updates!

SUSTAINABILITY

Sustainability At Romualda

Sustainability has always been one of our priorities. We firmly believe that beautiful and valuable things endure in memory; we do not believe in fast consumption that is destroying our planet. As creators, we must commit to making a positive impact on society and, as much as possible, on the environment. You can learn about all our related processes and practices in our sustainability section.