Returns

If you are not completely satisfied with your product, you can contact us if you need our help.

 

You have 14 natural days from the delivery date to return a product. Your product must be returned in its original packaging, unused, and in the same condition as it was delivered.

 

All pre-order products will follow our standard return policy. You have 14 natural days from the delivery date to return the product. Your product must be returned in its original packaging, unused, and in the same condition as it was delivered.

 

The items from the archive sale do not allow exchanges or returns.

 

For hygienic reasons, bathing clothes are non-exchangeable and non-returnable.

 

To initiate the return process, you need to log in by clicking on the person icon in the top right menu and enter your email address and a pin code that will be sent to that email. Once inside, you just need to request the return.

 

If your return is approved, we will begin the process of refunding the amount paid as soon as possible. The return shipping costs will be at your expense. If you believe the product is defective, please contact us at customerservice@romualda.es.

 

 

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